Part I. An introduction to educational research -- ch. 1. The process of conducting research using quantitative and qualitative approaches -- Part II. The steps in the process of research -- ch. 2. Identifying a research problem -- ch. 3. Reviewing the literature -- ch. 4. Specifying a purpose and research questions or hypotheses -- ch. 5. Collecting quantitative data -- ch. 6. Analyzing and interpreting quantitative data -- ch. 7. Collecting qualitative data -- ch. 8. Analyzing and interpreting qualitative data -- ch. 9. Reporting and evaluating research -- Part III. Research designs -- ch. 10. Experimental designs -- ch. 11. Correlational designs -- ch. 12. Survey designs -- ch. 13. Grounded theory designs -- ch. 14. Ethnographic designs -- ch. 15. Narrative research designs -- ch. 16. Mixed methods designs -- ch. 17. Action research designs.